Digital Transformation &
Acceleration Sector Reform Tracker[1]
Reform
Area: Digital Transformation & Acceleration
Last Updated: August 2025
Citizen Impact Summary
Dimension |
Snapshot |
Source |
Who
Is Affected? |
Digital reform
affects all Lebanese citizens, residents, and the diaspora, as well as the
private sector. At the 3 June 2025 “Smart Government, Diaspora Experts for
Lebanon” conference, President Joseph Aoun stated: “Digital transformation is
not a technical choice; it is a national project.” Lebanon has applied to
join the Digital Cooperation Organization (DCO) but is not yet a member. |
|
Financial
Burden? |
The Digital
Transformation Strategy (2020‑2030) includes ~80 projects with US$60–100
million provisionally allocated by the World Bank for the DTS (2020–2030)
plus USD 150M World Bank loan under the Lebanon Digital Acceleration Project.
Funds are allocated but not fully disbursed. Investment gaps remain due to
weak infrastructure, political gridlock, and a cash‑based economy. |
|
Public
Services? |
Key projects: 1) National Digital ID, in design phase, implementation not
started; 2) Dawlati e‑government portal,
information services only, with planned authentication, e‑billing, e‑payment,
and interoperability; 3) IMPACT platform,
operational for social safety nets and COVID‑19 vaccination, but reliant on
donor funding and affected by connectivity gaps; 4) Digital Acceleration Project adds cloud infrastructure,
interoperability, cybersecurity, and e-signatures. |
|
MentalHealth Toll? |
Digital reform can reduce corruption and bureaucratic
stress, but the digital divide, rural connectivity gaps, and cash-based
economy burden vulnerable populations. Offline alternatives remain necessary
for social assistance and health services. |
Overview & Objectives
Goal |
Implement the
Digital Transformation Strategy (2020‑2030) and the Lebanon Digital
Acceleration Project (USD 150M) to modernize governance, rebuild trust,
reduce corruption, and ensure inclusive, interoperable digital services. |
Strategic
Importance |
Success depends on
whole-of-government reform, private sector partnerships, and inclusivity,
addressing historic fragmentation, funding instability, and weak
infrastructure. |
Key
Reform Priorities |
1) Implement
DTS 2020‑2030 and integrate the Digital Acceleration Project with private
sector participation. 2) Establish
National Digital ID and e‑signature framework. 3) Issue
implementing decrees for Law 81/2018 on electronic transactions and data
protection. 4) Enforce
Access to Information Law (2017/2021) to improve transparency and
accountability. 5) Create
National Cybersecurity Agency and consolidate fragmented cyber governance. 6) Expand
digital payments, e‑KYC, and P2P transactions to enable financial inclusion. 7) Embed
inclusion and accessibility (gender, disability, rural access) in all
services. |
Reform Actions & Status
Specific Reform Actions & Accountability
Reform action required
Current status
(Aug 2025)
Lead authority
Implementing body
Oversight/supporting
actors
Primary source
Implement Digital
Transformation Strategy (2020‑2030)
Government approved the strategy on
12 May 2022. The strategy outlines an 80‑project roadmap with US$60‑100 million
in provisional World‑Bank financing. Implementation is ongoing; governance
model involves strategic, build and operate levels; linked with USD 150M
Digital Acceleration Project for unified, high-impact rollout
Office of the Minister of State for
Administrative Reform (OMSAR)
Ministries, public institutions,
technical teams
Prime Minister’s Office; World Bank and
UNDP provide funding and technical assistance
Legal Agenda, UNDP
Develop Dawlati e‑government
portal & interoperability platform
The strategy translated into a shared
portal to provide authentication, e‑billing, e‑payment, interoperability and
transaction tracking. OMSAR’s team has progressed, using the Commercial
Register online registration pilot to build interoperability. Expansion under Digital
Acceleration Project
OMSAR
OMSAR technical team; ministries of
Justice, Finance, Labour, Social Security (for interoperability)
Prime Minister’s Office; World Bank
Legal Agenda
Issue implementing
decrees for Law 81/2018 (Electronic transactions & personal data)
Law 81/2018 equates e‑signatures
and e‑documents with paper documents but requires implementing decrees for
electronic authentication certificates and accreditation of certification
service providers. As of Aug 2025, key decrees (e.g., for official
electronic documents, domain name registry and data retention) remain
pending.
Ministry of State for Technology &
Investment
Lebanese Accreditation Council
(COLIBAC); Central Bank (for e‑payments)
Parliament; civil society advocates
Compliance Alert, Legal Agenda
Enforce Access to
Information Law (2017) and Law 233/2021 amendments
The 2017 law obliges state bodies to
publish documents and allows any individual to request information.
Amendments in 2021 removed capacity requirements and extended coverage to
religious courts. However, implementation remains weak; ministries score poorly
on TI Lebanon’s index and challenges persist.
OMSAR; National Anti‑Corruption
Commission (NACC)
All public institutions
Judiciary, civil society (monitoring
compliance)
LCPS
Establish National
Cybersecurity Agency & implement National Cybersecurity Strategy
The national cybersecurity strategy
proposes eight pillars (defense, education, industry, cooperation, etc.) and
calls for a National Agency for Cybersecurity and Information Systems. As of
Aug 2025, the agency has not been created; cybersecurity governance
remains fragmented. To be reinforced by Digital Acceleration Project cybersecurity
pillar
Supreme Defense Council; Prime
Minister’s Office
Proposed national agency (not yet
established)
Security agencies; ICT ministry
Legal Agenda
Develop national
digital ID system
The digital transformation strategy
prioritizes a national digital ID and e‑signature capability. World Bank
published Lebanon ID Diagnostic and Digital ID Use Cases reports in 2024 to
inform implementation. Quick wins, such as using the barcode on existing ID
cards, could be implemented at minimal cost. The system is under design;
implementation has not yet commenced. Quick wins via barcode on current IDs proposed
OMSAR; Ministry of Interior
Government ID authority (to be
determined)
World Bank (technical support), Digital
Cooperation Organization
World Bank blog, Arab News
Expand IMPACT platform
& digital health modules
IMPACT (Inter‑Ministerial and Municipal
Platform for Assessment, Coordination & Tracking) is operational; it
collects data nationwide and provides open data to monitor government
activities. The platform’s COVID‑19 vaccination module launched in
Feb 2021 and improved transparency and trust. It now supports social
safety‑net programs and other modules. Sustainability and digital‑divide
challenges remain. Offline access and social program integration planned
Central Inspection Bureau (CIB)
CIB & collaborating ministries
(Public Health, Social Affairs)
World Bank (funding), donors
IMPACT, World Bank vaccination blog
Promote digital
payments & e‑KYC
The Central Bank allowed E‑KYC
onboarding in 2020 and issued a circular in 2023 permitting person‑to‑person
transfers. More circulars are needed to fully adopt electronic signatures and
transactions; infrastructure and trust barriers persist.
Central Bank of Lebanon (CBL)
Banks & financial institutions
CBL (oversight)
ITA
UNDP‑OMSAR partnership
& digital readiness assessment
On 1 Aug 2022 UNDP partnered
with OMSAR to support the digital transformation strategy. The partnership
includes a digital landscape and e‑readiness assessment and aims to unlock
new initiatives and ensure inclusive participation in digital reform.
OMSAR & UNDP
UNDP technical team
OMSAR; UN agencies
UNDP press release
Lebanon Digital
Acceleration Project
USD 150M WB loan; preparation phase
under GFPP; ESCP finalizing; focus on inclusivity, private sector,
anti‑corruption, and interoperability
USD 150M WB loan; preparation phase
under GFPP; ESCP finalizing; focus on inclusivity, private sector,
anti‑corruption, and interoperability
OMSAR + WB
OMSAR + WB + Private Sector and CSOs
OMSAR
Apply to join the
Digital Cooperation Organization (DCO)
On 3 Jun 2025, President
Joseph Aoun announced that Lebanon had applied to join the Digital
Cooperation Organization, which promotes inclusive digital economies.
Membership has not yet been confirmed.
Government of Lebanon
Ministry for Technology & AI
(assumed)
DCO
Arab News
Reform Roadmap Timeline &
Critical Path
Recent Milestone
Recent
milestone |
Date |
What
happened |
Status
on critical path |
Source |
Law 81/2018
enacted |
10 Oct 2018 |
Parliament passed the Electronic Transactions and Personal
Data Law (Law 81/2018), recognising e‑signatures and e‑documents. |
Legal framework exists but implementing decrees pending. |
|
Right
of Access to Information Law enacted |
10 Feb 2017; amended 2021 |
Law 28/2017 obliges state bodies to publish documents
and respond to information requests. Law 233/2021 removed restrictions
on requesters and extended coverage. |
Implementation uneven; ministries score poorly; further
enforcement needed. |
|
Launch
of IMPACT COVID‑19 vaccination platform |
14 Feb 2021 |
Government launched the IMPACT vaccination module to
manage registration and data for COVID‑19 vaccines. |
Operational and expanded to social safety‑net programs,
but sustainability and connectivity challenges remain. |
|
National
Cybersecurity Strategy adopted |
2020 (public release) |
Strategy includes eight pillars and calls for a National
Agency for Cybersecurity. |
Agency not yet established; cybersecurity governance
remains fragmented. |
|
Digital
Transformation Strategy approved |
12 May 2022 |
Implementation ongoing with WB/UNDP support |
Implementation underway; funding from World Bank;
governance model defined. |
|
UNDP‑OMSAR
partnership signed |
1 Aug 2022 |
UNDP and OMSAR signed an MoU to accelerate digital
transformation and conduct a digital readiness assessment. |
Ongoing; assessment being conducted. |
|
World
Bank publishes digital identity diagnostic |
3 Jun 2024 |
World Bank released the Lebanon ID Diagnostic and Digital
ID Use Cases reports to guide design of a digital ID system. |
Implementation design phase; quick win proposals
identified. |
|
President
emphasises digital reform & DCO application |
3 Jun 2025 |
At the “Smart Government, Diaspora Experts for Lebanon”
conference, President Joseph Aoun called digital transformation a
“national project” to combat corruption and announced that Lebanon applied to
join the Digital Cooperation Organization. |
Political commitment affirmed; membership pending; focus
on diaspora engagement. |
Next Steps – Transparency and
Accountability Calendar
Action |
Responsible
entity |
Target
date |
Source |
Finalize
ESCP & launch USD 150M Digital Acceleration Project |
OMSAR & WB |
2025 |
|
Draft
and adopt implementing decrees for Law 81/2018 (electronic documents,
authentication certificates, domain name registry) |
Ministry of State for Technology & Investment,
COLIBAC, Council of Ministers |
Dec 2025 (decrees overdue since 2018) |
|
Establish
National Agency for Cybersecurity and enact unified cybersecurity law |
Supreme Defense Council & Parliament |
2026 |
|
Publish
digital landscape and e‑readiness assessment |
OMSAR & UNDP |
2025 |
|
Pilot
national digital ID system and implement quick wins (use of barcode on
existing IDs) |
OMSAR & Ministry of Interior with World Bank
support |
2025–2026 |
|
Expand
Dawlati portal & interoperability platform to all ministries; launch
shared services (e‑billing, e‑payment) |
OMSAR & relevant ministries |
2025 |
|
Strengthen
enforcement of Access to Information Law and operationalize NACC |
OMSAR, NACC, Judiciary |
2025 |
|
Issue
additional Central Bank circulars to enable full digital payments and e‑signature |
Central Bank (CBL) |
2025 |
|
Secure
sustainable funding and offline access for IMPACT platform; expand modules to
social programs |
Central Inspection Bureau & Ministries |
2025 |
|
Join
Digital Cooperation Organization (complete membership process) |
Government of Lebanon |
2025–2026 |
Implementation Bottlenecks & Required Actions
Bottleneck |
Official
explanation |
Required
immediate action |
Source |
Missing
implementing decrees for Law 81/2018 |
Law 81/2018 recognizes e‑signatures but courts will
decide evidentiary weight until authentication service providers are
accredited; implementing decrees are needed. |
Draft and pass pending decrees on electronic document
recognition, data retention and domain name registry; accredit certification
service providers. |
|
Weak
compliance with Access to Information Law |
Despite the 2017 law and 2021 amendments, ministries often
fail to publish information; the law lacks assistance provisions and is
considered relatively weak. |
Empower the National Anti‑Corruption Commission and
judiciary to enforce compliance; provide training and resources to
ministries; update guidelines. |
|
Infrastructure
limitations & digital divide |
Lebanon faces unreliable electricity, limited broadband,
and a reliance on cash; these hinder digital adoption. For digital health
platforms, connectivity issues exclude rural communities. |
Invest in power and telecom infrastructure; provide
offline versions of digital services; subsidize connectivity for underserved
areas. |
|
Fragmented
cybersecurity governance |
The national cybersecurity strategy proposes a unified
agency, but no law or agency has been established. |
Draft and pass a law creating the National Cybersecurity
Agency; allocate budget; coordinate with security agencies. |
|
Lack
of planning & performance units in ministries |
The Minister of State for Administrative Reform noted that
government lacks planning and monitoring units and must modernize human
resources. |
Establish planning and performance units in each ministry
and centralize monitoring; develop capacity-building programs. |
|
Financial
sustainability of digital platforms |
The IMPACT vaccination platform relies on donor funding;
long‑term funding is uncertain. |
Secure government budget allocations or public‑private
partnerships to fund platform maintenance; integrate modules across sectors
to increase value. |
|
Persistent
cash economy and low trust in banking |
Reliance on cash reached 45.7% of GDP in 2022, and bank
accounts per 100 adults fell from 77.3 in 2010 to 46.9 in 2021. |
Promote digital payment adoption through regulatory
clarity, consumer protection and incentives; address trust issues in the
banking sector. |
|
Inclusion
Gaps (Digital Divide) |
Gender, rural, elderly, and disability inclusion remain
weak despite ongoing reforms |
Embed inclusion KPIs in project M&E, roll out
offline/low‑bandwidth access, and ensure WCAG‑compliant design |
OMSAR
Consultation Briefing, 28 Jul 2025 |
Funding
Sustainability (WB Loan) |
WB loan requires measurable outcomes and local capacity
building to maintain donor trust and ensure project continuity |
Establish robust M&E framework, tie disbursements to
KPIs, and invest in local skills to reduce external dependency |
OMSAR
Consultation Briefing, 28 Jul 2025 |
Stakeholders & Roles
Entity |
Core
function |
Contact
(publicly available) |
Office
of the Minister of State for Administrative Reform (OMSAR) |
Leads digital transformation strategy, develops Dawlati
portal and interoperability standards. |
Email: info@omsar.gov.lb;
Phone: +961 1 371 510 |
Central
Inspection Bureau (CIB) |
Hosts IMPACT platform to collect and publish governmental
data; monitors public administration. |
Website: impact.cib.gov.lb. |
Ministry
of State for Technology & Investment |
Works on implementing decrees for Law 81/2018 and
cyber‑policy reforms. |
Public contact via OMSAR. |
Central
Bank of Lebanon (CBL) |
Issues circulars on digital payments and e‑KYC; regulates
financial sector. |
Website: www.bdl.gov.lb. |
Ministry
of Justice |
Works with OMSAR on legal and regulatory framework for
digital ID and electronic transactions. |
Website: justice.gov.lb. |
National
Anti‑Corruption Commission (NACC) |
Oversees implementation of access‑to‑information law and
handles non‑compliance complaints. |
Website: http://www.nacc.gov.lb/. |
Ministry
of Public Health (MOPH) |
Partner in digital health modules and vaccination
platform. |
Website: www.moph.gov.lb. |
UNDP
Lebanon |
Provides technical assistance and coordinates
international support for digital transformation. |
Contact: registry.lb@undp.org |
World
Bank |
Provides funding and technical advice on digital ID,
digital payments and public infrastructure. |
Website: www.worldbank.org. |
Digital
Cooperation Organization (DCO) |
International organization promoting inclusive digital
economies; Lebanon applied for membership. |
Website: www.dco.org. |
Legal & Policy Framework
Instrument |
Status |
Key
provisions |
Implementation
note |
Digital
Transformation Strategy 2020‑2030 (DTS) |
Approved 12 May 2022. |
Provides a roadmap of ~80 digital projects with governance
model (strategy, build, operate levels). Commits to open governance, security‑by‑default
and readiness/risk management. |
Implementation underway; financed by World Bank grants
(US$60‑100 m); requires inter‑ministerial coordination and
infrastructure upgrades. |
Electronic
Transactions & Personal Data Law (No. 81/2018) |
Enacted 10 Oct 2018; implementing decrees
pending. |
Recognises electronic signatures and documents, defines
domain‑name registry, sets data‑host liability, and introduces provisions for
personal data protection. |
Courts must decide evidentiary weight until certification
service providers are accredited; decrees on authentication certificates and
domain names remain to be issued. |
Right
of Access to Information Law (No. 28/2017) &
Amendments (No. 233/2021) |
Law 28/2017 enacted; law 233/2021 amendments
adopted. |
Obligates state administrations to publish budgets and
decisions; allows individuals to request information online or via
Information Officers. Amendments remove capacity requirement and expand
coverage to religious courts. |
Implementation remains weak; ministries often non‑compliant
and enforcement mechanisms require strengthening. |
National
Cybersecurity Strategy |
Developed by Prime Minister’s Office and OMSAR; publicized
around 2020. |
Eight pillars: defense/deterrence, international
cooperation, capacity building, industrial development, export promotion,
public‑private cooperation, strengthened intelligence services. Calls for a
National Agency for Cybersecurity & Information Systems. |
Agency not yet established; strategy lacks legislative
backing. |
UNDP‑OMSAR
Memorandum of Understanding (MoU) |
Signed 1 Aug 2022. |
UNDP to provide technical assistance, conduct digital
landscape and e‑readiness assessment, and coordinate UN support for
digitization. |
Implementation ongoing; results of readiness assessment
pending. |
Central
Bank Circulars on E‑KYC & Digital Payments |
E‑KYC onboarding allowed in 2020; additional circular
issued in 2023 for P2P transfers. |
Facilitates digital onboarding and limited P2P transfers;
more regulations needed to fully enable electronic signatures and
transactions. |
Regulatory environment still evolving; restrictions on
cloud hosting and local data storage hamper innovation. |
Official Sources and Reference Materials
Document |
Where
to access |
Digital
Transformation Strategy 2020‑2030 (English) |
OMSAR: omsar.gov.lb
– DT Strategy |
Lebanon
Digital Acceleration Project |
OMSAR: omsar.gov.lb
– DAP Project |
Electronic
Transactions & Personal Data Law (No. 81/2018) |
Compliance Alert analysis: compliancealert.org |
Right
of Access to Information Law & National Action Plan |
LCPS “Access to Information in Lebanon” article and
OMSAR–UNDP–OECD comparative chart (2021) |
Legal
Agenda article “Lebanon’s Digital Transformation … Shortcomings” |
|
World Bank
blog “Digital identity: building the foundations of digital public
infrastructure in Lebanon” |
|
World Bank
blog “Lebanon’s COVID‑19 vaccination digital platform promotes transparency
& public trust” |
|
International
Trade Administration – Lebanon Digital Economy |
|
UNDP
press release “UNDP partners with OMSAR” |
|
Arab
News report on digital transformation conference (3 Jun 2025) |
|
IMPACT
Open Data portal |
List of Acronyms – Banking Sector
Reform Tracker
Acronym |
Full
name |
DTS |
Digital Transformation Strategy (2020‑2030) |
OMSAR |
Office of the Minister of State for Administrative Reform |
Dawlati |
Lebanon’s e‑government portal |
IMPACT |
Inter‑Ministerial and Municipal Platform for Assessment,
Coordination & Tracking |
CIB |
Central Inspection Bureau |
E‑KYC |
Electronic Know‑Your‑Customer |
DT |
Digital Transformation |
NACC |
National Anti‑Corruption Commission |
DCO |
Digital Cooperation Organization |
DPI |
Digital Public Infrastructure |
ID |
Identity Document |
UNDP |
United Nations Development Programme |
CBL |
Central Bank of Lebanon |
[1] All reform data presented
here is based on official Lebanese government sources, such as laws, decrees,
strategies, and verified public data. Where possible, each update is linked to
a document, gazette entry, or institutional publication.